We recognize that your privacy is important. This Privacy Policy (the “Policy”) discloses the privacy practices for Lou Collective LLC (collectively, the “Website” or the “Company”). Please read the information below to learn more about how we handle your information when you use our Website.
Please read this entire Privacy Policy carefully before you begin using the Website. By using the Website, you consent to this Privacy Policy. This means that you accept and agree to be bound by the Privacy Policy. If you do not agree to the Privacy Policy, please cease use of this Website immediately.
You acknowledge that this Privacy Policy is designed to be read in connection with the Website’s Terms and Conditions of Use, which is available here. By accessing or using our Website, you agree to be bound by the Website’s Terms and Conditions, as well as this Policy. If you do not agree with the Policy or the Terms and Conditions, you are not permitted to use the Website.
We reserve the right to change this Privacy Policy from time to time. We may notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a notice on our Website. We will always keep this page up to date with the most recent Policy information.
Your continued use of the Website and/or services available through this Website after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) your agreement to abide by and be bound by that Policy. If we make changes to the Policy and you continue to use the Website, you are agreeing to be bound by the new Policy and Terms and Conditions.
If you have any questions about this Policy, please contact us at: support@loucollective.com
IMPORTANT: BY USING THE SITE AND/OR ANY OFFERINGS AVAILABLE ON THIS SITE, YOU CONSENT THAT ALL PERSONAL DATA YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.
Information We Collect
We collect both personal and non-personal information when you provide it to us in the course of using our Website.
We collect personal information that you may provide, including but not limited to: your name, mailing address, phone number, email address, credit card number, and other financial data. Financial data is data related to your payment method, such as credit card or bank transfer details.
The non-personal information that we may collect includes your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) address. Non-personal information is not used by us to personally identify you and is not readily usable for that purpose.
How We Collect Information
When you subscribe to our services or make a purchase through our Website, we will collect your name, mailing address, telephone number, credit card number, email address, and other information that we request during the registration or payment process.
We collect financial data to allow you to purchase, order, return, or exchange products or services from our Website and related mobile apps. We store limited financial data, and most financial data is transferred to our payment processors (such as Shopify, ThriveCart, Stripe, PayPal, and Apple Pay). You should review these processors’ Privacy Policies to determine how they use, disclose, and protect your financial data.
We may also collect any information that you provide to us during the course of communication with us about the Website or any of our services or products.
We may use analytic and reporting technologies, such as Google Analytics, to record non-personal information, including Internet domain and host names, IP addresses, browser software, operating system types, click patterns, and the dates and times that the Website and our services are accessed by you. We may contract with a third party to help us manage, monitor, and optimize our Website and measure the effectiveness of our advertising, communications, and Website usage. We may also use web beacons and cookies (described below) for these purposes.
How We Use Your Information
We use your personal information primarily for our internal purposes, such as providing, maintaining, evaluating, and improving our Website, products, and services. This includes processing credit card payments for subscription fees and other purchases, and providing customer support.
We may also use non-personal information we collect to track the use of the Website and help us improve our services.
We use your information to provide products and services, including sending you the products you purchase or processing returns. It also includes sending you newsletters you signed up for.
We may use your information for marketing purposes, including sending you information about new products, special offers, and updates. We may also serve you third-party ads that we believe may be of interest to you.
You can opt out of receiving marketing emails at any time. Even if you opt out, we will still send you transactional messages related to your purchases or questions about the Website.
Release or Disclosure of Personal and Non-Personal Information
As a general rule, we do not sell, rent, lease, or transfer any information collected, whether automatically or through your voluntary action.
We may disclose personal information to third parties, such as lawyers or collection agencies, when necessary to protect or enforce our legal rights or policies or as required by law (such as to comply with a subpoena, court order, or legal investigation).
We may contract with third parties who help us provide, maintain, and improve the Website and the services we offer, and such third parties may have access to your personal information to perform their services. We may also use third-party contractors to help us manage, monitor, and optimize our Website and services, and to measure the effectiveness of our advertising and communications.
We may disclose non-personal information, in aggregate form, to potential partners, advertisers, investors, customers, and others. You may not opt out of this sharing.
Our Use of Cookies and Web Beacons
A cookie is a small file placed on your computer’s hard drive. We use cookies to track your use of the Website and to provide you with a personalized experience. Cookies may store information such as your IP address, browser type, server, and personalized settings. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent, but some aspects of the Website may not function properly if you disable cookies.
We may also use web beacons, which are small, transparent graphic images used to monitor user behavior on the Website or in emails.
Email Information
If you choose to correspond with us via email, we may retain your email messages, address, and our responses. We will protect your email address in the same manner as we protect other personal information.
We do not sell, rent, or lease our email lists, and we will not disclose your email address to third parties except as described in this Policy. In compliance with the CAN-SPAM Act, we provide clear information on how to contact us and unsubscribe from our mailing list in each email.
How We Protect Your Personal Information
We follow industry-standard security practices to protect personal information. While we use commercially reasonable means to safeguard your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
Reviewing and Changing Your Personal Information
You may request a copy of your personal information by emailing us at support@loucollective.com. If your personal information changes, you may update it by contacting us.
Third-Party Links
Our Website may contain links to third-party websites. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. Please review their privacy policies before providing personal information.
Children’s Privacy
Our Website and services are intended for those over 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use the Website or submit any personal information.
Opting-Out from Receiving Communications
You may opt out of receiving promotional communications from us by following the unsubscribe instructions in each email or by contacting us at support@loucollective.com.
California Privacy Rights
California residents have specific privacy rights. You may request information about the categories of personal data we disclose to third parties for marketing purposes and the third parties with whom we share it. For such requests, please contact us at support@loucollective.com.
Your GDPR Rights
If you are in the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your personal data, and the right to object to or restrict processing.
Changes in Our Privacy Policy
This Privacy Policy is subject to change, and any updates will be posted on this page. By continuing to use our Website after updates are made, you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at: support@loucollective.com